July 11, 2023
There are three categories of computers that are supported at Mass General Brigham. However, the policies and procedures surrounding the support model vary depending on what type of device you are using.
Direct all service requests to the Digital Service Desk.
When submitting a web ticket or speaking with the Digital Service Desk, please indicate what type of device you are using in order to expedite service.
Please note: If you are using a Vendor-provided device, please work with the vendor for support. Consult your site CIO or ISO for assistance with vendor support You may need to request a variance from Information Security.
These systems are typically purchased through Mass General Brigham (MGB), arriving with an asset tag and Control Number on the front of the PC, pre-installed with the MGB Windows image that includes the MGB screensaver that prompts login with username and password. These devices are generally Hewlett Packard or Dell desktops or laptops.
More information on Standard Windows devices at Mass General Brigham: https://rc.partners.org/it-services/desktop-mobile-services/partners-image
If you have an asset tag or or Control Number but do not see a yellow padlock on the lower-right of the taskbar after login, please request that a technician confirm the computer is a standard workstation by contacting the Digital Service Desk.
These systems are all other PC's that are purchased through Peoplesoft/eBuy. These devices are Dell, Lenovo, Sony or HP desktops or laptops.
Non-standard windows support also includes secure remote access for personal computers used for Mass General Brigham business purposes.
Mac desktops and laptops are supported through the Program for Enterprise Apple Support (PEAS). Find out if your Mac is already enrolled in PEAS by checking for the Self Service application in your Applications folder. If Self Service is available, you're enrolled! To open your Applications folder, use the shortcut ⌘ command-shift-A from your desktop or Finder. If you are not already, enroll today.