December 1, 2023
You no longer need to install the Report Phishing button on your computer like previous versions. The new button is an Outlook Add-in that is controlled by Mass General Brigham’s 0365 tenant. Anyone using their email provided by Mass General Brigham will have the button automatically pushed to their Outlook account; it will appear on the toolbar.
If the Report Phishing button does not show up,
- Make sure you are signed into Outlook using your Mass General Brigham account
- Restart your Outlook application and/or computer
- Turn on your Reading Pane in Outlook (instructions below)
Enabling the Report Phishing button if it is greyed out (disabled)
Your Reading Pane in Outlook must be turned on and set to Right or Bottom for the Report Phishing button to work.
Windows
- In the Outlook Menu, click View
- Click Reading Pane (Located in the Layout section of the toolbar for PCs)
- Select Right or Bottom
- Your Report Phishing button is now enabled
Mac OS X
- In the Outlook Menu, click Organize
- Click Reading Pane
- Select Right or Bottom
- Your Report Phishing button is now enabled
OR
The Report Phishing button only works if the Reading Pane is turned ON.
If the Report Phishing Button still does not appear, it is likely that all Office Add-ins are missing from the user’s computer. To fix this:
Outlook for Windows
- Open Outlook
- Click on ‘File’ and then click on ‘Office Account’ on the left side bar.
- Under ‘Account Privacy’, click on ‘Manage Settings’.
- Scroll down to ‘All connected experiences’ and check the box next to ‘Enable connected experiences’.
Outlook for Mac
- Open Outlook
- Click on ‘Outlook’ from the Menu bar at the top of the screen then ‘Preferences’ > ‘Privacy’.
- Check the box for ‘Enable optional connected experiences’.
More information can be found at these Microsoft Resources:
- Connected Experiences: https://docs.microsoft.com/en-us/deployoffice/privacy/connected-experiences
Escalation
If escalation is necessary, assign a ticket to the information security - phs group.