Mobile Device Issues (Landing Page)


KB0033978 - MobileIron FAQ

Enrolling a device in MobileIron
iOS (BYOD) - KB0031710 | iOS (Corp) - KB0033865 | Android - KB0031711

Common Enrollment Issues
KB0038356 - TRBL  Mobile Safari XX is not a supported browser
KB0038298 - TRBL: Profile installation failed the profile COM.Mobileiron-DEP-Profile-Service must be installed interactively.
KB0038339 - TRBL: Profile Downloaded not appearing

KB0038180 - Verifying a MobileIron enrollment

Un-enrolling a device from MobileIron
iOS - KB0026961 | Android - KB0032324

KB0034390 - MobileIron Self-Service Portal

Email Issues

Users not getting emails
iOS - KB0038164 | Android

KB0038275 - Older emails missing

Network/VPN Issues


KB0027865 - HOWTO: Connect Your iPhone, iPod Touch or iPad to Partners Wi-Fi (phswifi3)
KB0033939 - HOWTO: Connect an Android Device to Partners Wireless Network (phswifi3)

KB0038825 - TRBL: Android 11 Devices unable to join PHSWifi3

KB0017305 - TRBL: Wi-Fi Issues (iPhone - iPad)

KB0034563- Proms iPads not connecting to PHSWiFi4 


KB0038304 - TRBL: OKTA page won't load. "iPhone is not connected to the internet."
KB0036412- TRBL: Unable to Re-Enter Password for MobileIron on iOS. "Safari cannot open the page because it could not connect to the server."
KB0018021 - "You're not assigned this app in Okta"


KB0038305- TRBL: Verifying VPN configurations (iOS)

All Other VPN Issues - KB0016973

Application Specific Issues

App Catalog

KB0038272 - TRBL: App Catalog not loading (blank white screen)
KB0038350 - TRBL: Untrusted Enterprise Developer (On App Install)
KB0037184 - TRBL: Untrusted Enterprise Developer (Spontaneous)


KB0033598 - HOWTO: Access your Home Drive (H:\) from your iOS Device

Doximity Dialer

KB0037190 - HOWTO: Install Doximity Dialer Application

Dropbox EMM

KB0028927 - HOWTO: Install Dropbox Business for iOS


KB0022226 - HOWTO: Install and Setup Haiku and Canto
KB0038188 - TRBL: Haiku/Canto showing "No Environments Configured"

Power Mic Mobile

KB0034333 - HOWTO: Dragon Medical One Power Mic Mobile Setup Guide for iOS
KB0034334 - HOWTO: Dragon Medical One Power Mic Mobile Setup Guide for Android


KB0035208 - HOWTO: Setup Electronic Prescribing of Controlled Medicine (EPCS)
KB0036658 - HOWTO: Request / Setup & Activate / Renew RSA SecurID Software Token for iOS

Go to KB0038183 in the IS Service Desk

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