Posted on
Updated on
September 17, 2024
Mass General Brigham provides a secure email service for confidential messages using the Cisco Secure Email Encryption Service (formerly Cisco Registered Envelope Service). A secure or encrypted message from a sender at Mass General Brigham has the words ‘send secure’ in the subject line.
The first time you get a 'send secure' email, you will need to take a few minutes to set up a CRES account. Use the password you create to open future messages.
Register and Activate Your CRES Account
- Open the email message with ‘send secure’ in the subject line.
- You will find the 'securedoc.html' file attached to the email. Download or click on securedoc.html
- A CRES screen opens in a new window. Do not close this window. You will go back to it after you set up your account.
- Click Register
- The 'New User Registration' page will open in a new window. Fill out all 3 sections: Enter Personal Information, Create a Password, and Select 3 Security Questions
- When done, click Register.
- You are now registered. A confirmation screen comes up with the next step to activate your account. Close this window.
- Go back to your mailbox.
- When you get a new message from ‘CRES Do Not Reply’, open it to continue activation.
- Select Click here to activate this account to accept the Terms of Service and complete registration.
- Once activated, a confirmation message opens in a new window. Close this window.
- Return to the CRES Registered Envelope (window opened in step 2-3)
- Enter your password and click OPEN
- A message from Mass General Brigham displays. For future emails, use your new password.
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