Posted on
Updated on
January 17, 2025
Welcome to the MGB Adobe Sign Resource Hub!
This article applies to all Adobe Sign users across all MGB sites (except for DFCI).
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- For questions about licenses to other Adobe products, please contact @email
- If you are a DFCI user, refer to the Adobe Sign DFCI article.
How to Access Adobe Sign
- Submit a request for access via the MGB Adobe Sign Support Request form in ServiceNow; complete and attach a copy of the Adobe Sign New Users spreadsheet, listing the First/Last Name and Email address of any user(s) requiring access
- After you have been assigned license, you will receive an email with further instructions on how to activate your account
- Bookmark the MGB Adobe Sign URL: https://secure.echosign.com/public/login
What is Adobe Sign?
Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) is a cloud-based e-signature service that allows the user to send, sign, track, and manage signature processes using a browser or mobile device.
Adobe Sign has been chosen as the enterprise solution for MGB eSignature needs. Currently, there are no plans to do chargebacks to the departments.
Key Features
Adobe Sign Training & Support
- Familiarize yourself with Adobe Sign:
- Getting started with Acrobat Sign video
- Adobe Sign Tutorials (Experience League) - see menu on left pane to drill down into specific topics
- Review Adobe Sign User Guides
- Watch Adobe Sign Demos of interest
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- Send documents for signature with Adobe Acrobat Sign (5 minutes)
- Set up routing for signing order (1.5 minutes)
- Manage and track agreements sent for signature (2 minutes)
- Create a shared document template (2 minutes)
- Edit or delete a template (2 minutes)
- Electronically sign a document (2 minutes)
- Send a document in bulk with Send in Bulk (3 minutes)
- Add form fields to documents
- Adobe Sign Workflow Designer Demo
- Review the Adobe Sign Enablement document for links to videos and step-by-step instructions for key workflows in Adobe Sign
- If you are a prior DocuSign user, review the Glossary of e-signature Terminology document that explains the difference in terminology in Adobe Sign vs. DocuSign
- RESEARCH Users: Please refer to the HRA Compliance and Education Office website on Research Navigator in the Study Management Tools, Guidance Documents, and Documents section to see the following Adobe Sign documents available to MGB research teams, which identifies the MGB use cases that are supported for 21 CFR Part 11 compliance
- MGB Adobe Sign ERES Compliance Assessment
- MGB Adobe Sign Research Use Guidance
- Adobe Sign 21 CFR Part 11 White Paper
Escalation
For any questions or issues with MGB Adobe Sign please contact the Digital Service Desk to have a ticket escalated to the Adobe Sign – MGB assignment group.
- NOTE: this queue is for questions/requests from users in all entities except for DFCI, about the Adobe Sign product only. For other Adobe products, review the Adobe Support article.