Posted on
Updated on
March 19, 2024
Symptom: After changing a password, or being switched from "@partners.org" to "@mgb.org" an iPhone will show an "Email Address Mismatch" error
When this occurs:
- Go to Settings > Mail > Accounts
- Verify that there is a "PARTNERS (OAUTH) account, and that there are no other Partners or MGB related accounts on the device (this may include Exchange, however verify that the Exchange account is Partners/MGB)
- Personal email accounts such as iCloud, Gmail, etc. are fine and do NOT need to be removed.
Any Partners/MGB email account that is NOT the "PARTNERS (OAUTH)" account must be deleted
- Settings > Mail > Accounts
- Select the Exchange profile NOT labeled "PARTNERS (Oauth)" and tap "Delete Account" at the bottom
- If you instead find two identical looking "PARTNERS (Oauth)" accounts, only one should have a "Delete Account" option. Delete that one.
- It is advised that after the duplicate Partners/MGB email account is deleted, that the phone be rebooted.
Once the phone is rebooted
- Go back into Settings > Mail > Accounts > PARTNERS (OAUTH) and you will be prompted to update your password. You may get prompted earlier, just enter in your info when prompted.
If issues persist, then open a ticket with the "Mac and Mobile Device Services" team.