September 12, 2023
An error message appears during enrollment: "Profile Installation Failed. The new MDM payload does not match the old payload"
Occurs during enrollment when another institution's MDM is already installed on the device.
The user will need to un-enroll their device from the other institution's MDM and then reboot their device before they will be able to enroll.
Any assistance required with un-enrolling will need to be directed towards that other institution's support resources.