November 7, 2025
KB0040446 - Info: AppleID and iCloud issues
KB0041102 - HowTo: Locate an iOS device's Serial Number
KB0014183 - HowTo: Update iOS and iPadOS Software.
KB0033128 - HowTo: Mobile Device Backup & Restore
KB0043775 - How To: Grant Microphone Access to an iOS App
KB0016765 - Lost or Stolen Smartphones & Tablets
KB0040628 - TRBL: Unknown Passcode
KB0040811 - TRBL: Activation Lock (iOS)
KB0043006 - TRBL: User unable to locate app installed from the MGB App Catalog or Company Portal (iOS)
Enrolling a device in Intune
KB0041208 - iOS BYOD Enrollment
KB0043351 - iOS COPE Setup (Single user corporate devices)
KB0043544 - iOS Shared Corporate Setup (PROMS iPads and the like)
KB0041207 - Android BYOD Enrollment
Common Enrollment Issues:
KB0041331 - TRBL: Security Delay Required Prompt
KB0043884 - TRBL: Company Portal Resetting to Sign In Screen While Confirming 2FA During Enrollment
KB0043855 - TRBL: Your Apple Account does not support the expected services on this device Error
KB0043272 - TRBL: "Unable to Sign In" error in OKTA when signing in to Comp Portal.
KB0039592 - TRBL: Profile Installation Failed. The new MDM payload does not match the old payload
KB0042971 - TRBL: This device needs to be managed before you can install apps error when installing an app
KB0043934 - TRBL: Corporate iOS Setup Error: Invalid Profile
Un-enrolling a device from Intune
KB0041719 - iOS Unenrollment
KB0041715 - Android Unenrollment
Other Intune Articles
KB0041858 - Installing an App from Company Portal
KB0041771 - Enable One Lock for Android Work Profile Devices
KB0041892 - How To: Unlock an iOS Device from the Microsoft Intune Web Company Portal
KB0041897 - How To: Wipe a Device from the Microsoft Intune Web Company Portal
KB0041833 - How To: Outlook - Make MGB Contacts Visible in your phone's Contacts App.
KB0043121 - How To: Migrate Personal Contacts off of MGB's Exchange Servers
MGBHP Mobile Devices/Microsoft Company Portal
KB0040556 - MGBHP Mobile Device configuration for Android
KB0040555 - MGBHP Mobile Device configuration for iPhone
KB0040570 - How To Retire A Mobile Device from Intune Portal
Email Issues
KB0043035 - HOW TO: Manually add Native Email and Calendar Mobile support with Exchange
KB0043037 - How To: Add an Additional Work or Personal Accounts to Outlook
KB0041889 - TRBL: Intune Outlook Misconfiguration Alert
Users not getting emails
iOS - KB0038164 | Android
KB0038275 - Older emails missing
KB0040376 - "Email Address Mismatch" on iPhone
Network/VPN Issues
PHSWifi
KB0027865 - HOWTO: Connect Your iPhone, iPod Touch or iPad to Partners Wi-Fi (phswifi3)
KB0033939 - HOWTO: Connect an Android Device to Partners Wireless Network (phswifi3)
KB0038825 - TRBL: Android 11 Devices unable to join PHSWifi3
KB0017305 - TRBL: Wi-Fi Issues (iPhone - iPad)
KB0034563- Proms iPads not connecting to PHSWiFi4
OKTA
KB0038304 - TRBL: "iPhone is not connected to the internet."
KB0036412 - TRBL: Unable to Re-Enter Password for Ivanti Go on iOS. "Safari cannot open the page because it could not connect to the server."
KB0018021 - "You're not assigned this app in Okta"
VPN
KB0038305- TRBL: Verifying VPN configurations (iOS)
All Other VPN Issues - KB0016973
App Catalog
KB0038272 - TRBL: App Catalog not loading (blank white screen)
Cisco Secure
KB0041849 - How To: Configure Cisco Secure VPN in Intune
Docs@Work
KB0033598 - HOWTO: Access your Home Drive (H:\) from your iOS Device
Doximity Dialer
KB0037190 - HOWTO: Install Doximity Dialer Application
Dropbox EMM
KB0028927 - HOWTO: Install Dropbox Business for iOS
Haiku/Canto
KB0022226 - HOWTO: Install and Setup Haiku and Canto
KB0038188 - TRBL: Haiku/Canto showing "No Environments Configured"
KB0041752 - Accessing HAIKU at non-MGB sites
OKTA Verify
KB0043671 - OKTA Verify FAQ
KB0043622 - How to set up new or wiped phone for okta verify
Power Mic Mobile
KB0034333 - HOWTO: Dragon Medical One Power Mic Mobile Setup Guide for iOS
KB0034334 - HOWTO: Dragon Medical One Power Mic Mobile Setup Guide for Android
EPCS
KB0035208 - HOWTO: Setup Electronic Prescribing of Controlled Medicine (EPCS)
Voalte Me
KB0041839 - Voalte Me Site Codes