ERIS GitLab Support offers general application access and infrastructure maintenance (upgrades). The use of the application is driven by self service and information provided by the GitLab forum: https://forum.gitlab.com/
HOW TO INITIATE THIS SERVICE:
- First visit https://gitlab.partners.org and attempt to login. The first attempt to login will be rejected with an authentication error
- Next, email firstname.lastname@example.org with "GitLab Access" as the subject line and ask for your account to be activated
ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. Please see the ERIS SLA page for additional detail.