HOWTO: Purchase, Install and Get Support With EndNote

The Research Computing Core is now offering EndNote 20 for purchase. EndNote X9 is no longer available from the Core.  

DFCI - Please refer to HOWTO: Install EndNote for DFCI Users 
Prior to upgrading to macOS 10.15 Catalina, please review EndNote Compatibility

All Others


  • Enterprise Research Infrastructure & Services (ERIS) has negotiated a discounted price for employees to purchase EndNote 20. 
  • EndNote is the industry standard software tool for publishing and managing bibliographies, citations and references.
  • The purchase is for a single EndNote 20 license; licensed per person.
  • The cost is a one-time fee for EndNote 20 software, any future versions or upgrades will have to be purchased. ERIS will work with the vendor to provide discounted pricing when future versions are available.
  • Software pricing is available on the ERIS Website (Log in required)
  • Each purchaser/End User may install one copy of the Software on up to three computers for End User's personal use and make one copy of the Software solely for backup or archival purposes.  It is expressly understood that the Software program will only be in use by purchaser/End User on one computer at any given time.
  • Mass General Brigham does not provide support for EndNote; users must contact the vendor.


  • You must have an active Mass General Brigham username.
  • Connected to the Mass General Brigham computer network or on VPN.
  • After the purchase, you must register your EndNote 20 software at

Order EndNote 20

  1. Via a Web Browser go to the internal website
  2. Click on Software.
  3. Locate EndNote 20 and then click on the Order button.
  4. Log in with your Mass General Brigham username and password.
  5. Next review the EndNote user agreement and select the YES radio button.
  6. Next select the Fund number you wish to use to pay for the software. Or add a new fund.
  7. Then click the Create Subscription button to complete the order.
  8. You will receive an email from with the EndNote X9 license key and serial number with instructions where to download the software.

Software Install

  • Download the EndNote 20 software from the vendor website
  • Follow the instructions to install the software.
  • Enter the Product Key during the installation that you received via email from
  • Register the software with EndNote.  

OS Support

Prior to upgrading to macOS 10.15 Catalina, please review EndNote Compatibility

How to Find My Product Key From My Order

(if you previously ordered software from the Research Computing Core)

  1. Log into with your Mass General Brigham username and password
  2. Click on My Subscriptions
  3. Scroll to Endnote software and click edit
  4. The product key for your license will be listed.

Get Support and Training


  • Mass General Brigham does not provide support for EndNote, users must contact the vendor.
  • You need to register the software with EndNote at
  • With the purchase of the software you have support from EndNote.
  • There are two options
    1. Open a ticket online
    2. Call 1-800-336-4474, press 4
    3. You will need to provide your Product Key or Serial number to get support.
  • EndNote Support is available Monday – Friday, 9 a.m. – 8 p.m. Eastern  (GMT -5) 


EndNote vendor Clarivate provides free online training and online office hours for open question-and-answer drop-in, for more info please go to:

Register the Software

Go to and complete the form.

Sign up for EndNote Online to Sync your Desktop:

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