To mitigate the risk of further spread of coronavirus (COVID-19), Mass General Brigham has determined that social distancing measures will be initiated wherever possible. As a result, we are asking all department leaders to implement measures that ensure continuity of operations while allowing for remote work or shift work in support of social distancing. 

The guides below are also available through the Remote Work Toolkit on The Pulse


Remote Work Planning Guide for Managers

Remote Work Planning Guide for Employees

A Guide to IS Resources

Collaboration Tools

Getting Access to Collaboration Tools

Web Conferencing Training

Getting Started with VPN

UKG Dimensions Support

IS Service Desk Contact Information

Forwarding Calls

Additional Remote Work Resources

Topic Overview Resources

Secure Login / Okta

Secure Login, provided by Okta, allows you to verify your identity when connecting to network resources remotely. 

Reset a Forgotten or Expired Partners Password

Regster a Phone Number

Use Okta Verify to Log-in


MobileIron is mobile device management software that enables your mobile devices (cell phones, tablets) to turn on encryption, add email and access Partners applications. 

HOWTO: Enroll into MobileIron for Android

HOWTO: Enroll into MobileIron for iOS

Workspace & Other Applications

Partners Workspace, available at, allows access to most commonly used applications remotely, such as Epic, Peoplesoft, and Outlook Web Access.

HOWTO: Remote Access to Mass General Brigham Network Applications

HOWTO: Access Workspace on Windows Computer

HOWTO: Install the Citrix Workspace App on Macintosh

Mapping Network Drives

When connected to VPN, you need to map your network drives to access your H drive and shared network drives (SFAs). 

HOWTO: Map Network Drives in Windows 10

HOWTO: Map a Network Drive in Windows 7

HOWTO: Map a Network Drive on MacOS


Jabber is a computer based phone solution that allows you to take phone calls from your computer using a headset or your computer's mic and speakers. 

HOWTO: Request Access to Jabber

INFO: Jabber Documentation

HOWTO: Install Jabber on an iPhone

HOWTO: Install Jabber on Android 


Go to KB0037067 in the IS Service Desk