December 16, 2025
Purpose
This article provides guidance on making and reloading from backups. Regular backups of your mobile device can help prevent loss of data if your mobile device is damaged, lost, or stolen.
Instructions
For instructions on the process of making a back up and/or reloading, please reference your OS's support documentation.
Before doing so, please be aware of the following:
- Corporate iOS devices cannot be setup via the "Quick Start" method. Setup instructions for these devices can be found in:
- MGB has no access to, or control over, the iCloud, Google, Samsung, or etc accounts that these backups are made by and stored with. Support for any issues regarding that part of the process will need to be directed to Apple/Google/Samsung as appropriate.
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iPhone |
Backup - https://support.apple.com/en-us/HT203977 Restore - https://support.apple.com/en-us/HT204184
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Android |
Backup & Restore - https://support.google.com/android/answer/3094742
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Escalation
Backing up & restoring mobile devices are supported through help articles found in the Knowledge Base.
The Digital Service Desk will be able to direct callers to these articles but may not otherwise be able to troubleshoot issues with the backup and restore process. Support for any issues regarding those processes themselves will need to be directed to Apple/Google/Samsung as appropriate for the device and OS in question.
The Digital Service Desk provides support for:
- BYO Intune enrollments
- The enrollment aspects of corporate device setups.
- Mass General Brigham email issues on a mobile device
- Reporting a lost or stolen device
- Resetting a device to factory settings
If assistance is needed with accessing your Mass General Brigham email or enrolling your mobile device into Intune, contact the Digital Service Desk.