INFO: Jabber Installation and Setup


Jabber Voice (Jabber) is a soft-phone client that allows you to make calls via your computer on your Mass General Brigham phone line. It is meant for mobile users so they can work connected when a Mass General Brigham physical phone is not present. It uses your existing office phone number.

Requesting Access

HOWTO: Request Access to Jabber

Jabber Installation and Setup

Mass General Brigham PC

Jabber is installed by launching the application from the Partners Applications menu on Mass General Brigham build computers. See the guides below for details:

HOWTO: Install Cisco Jabber on MGB Windows Devices

INFO: Jabber Quick Start for Windows

INFO: Jabber Headset Optimization Guide for Windows

INFO: Jabber FAQ for Windows

Non-Mass General Brigham PC

To install Jabber on a non-Mass General Brigham Windows computer, please contact the Service Desk to open a ticket with Telecommunications for installation information.


Jabber is installed through the PEAS Self Service application on Mac computers. See the guide below for details:

HOWTO: Install or Upgrade Cisco Jabber on a Mac

Mobile Devices

Jabber is installed through the MobileIron App Catalog or enterprise Google Play store. See the guide below for details:

HOWTO: Install Jabber on an iPhone

HOWTO: Install Jabber on Android

Go to KB0026971 in the IS Service Desk