HOWTO: Request Zoom Videoconferencing Account


Zoom is a cloud-based platform for video conferencing, mobile collaboration, and online meetings.

Zoom’s web-based conferencing uses video and audio and allows collaboration between MacOS, Windows, iOS and Android mobile devices. Additionally, Zoom can be used with conventional phone lines to join meetings.

Key Features

 Video, audio and screen sharing

 Phone line support. International numbers available

 Traditional videoconferencing systems (Cisco & Polycom) systems support

 Large meeting/webinar support for up to 500 concurrent participants

 Chat, whiteboard, polling functionality available

 Same features and functionality available on both laptops/desktops (Windows and Mac) and mobile device apps (iOS and Android)


 1 Zoom Account - $100/annual

Request for a New Zoom Account/Upgrade


Zoom Accounts for DFCI employees are provided by DFCI Telecom.

For instructions on how to request an account, please see:

All Others:

To obtain a Basic/Free accounts are automatically assigned to users that perform a self-sign-up through These accounts do not consume a paid-license and limit video calls to 40 minutes or less. 

To obtain a Enterprise/paid Zoom account, please submit a Zoom Requests request.The form is available on the Digital Service Hub under Make a Request > Collaboration and Productivity > Zoom Requests

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HOWTO: Cancel or Downgrade a Zoom Videoconferencing Account

Go to KB0035763 in the IS Service Desk