INFO: E-mail Notification Matrix for ServiceNow

The attached matrix can help inform or troubleshoot any issues users are having with notifications from ServiceNow. It contains the information on what types of notifications should be sent, to whom, an under which circumstances.  For developers, the internal ServiceNow field information is hidden in columns A through C.

Last Reviewed & Updated 5/24/2017

ServiceNow E-mail Notification Matrix.xlsx

Go to KB0018980 in the IS Service Desk

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