AppleCare Support

AppleCare is the warranty program that ensures your Mac is supported by Apple.

  • Purchase the extended AppleCare Protection Plan with every product to ensure any concern with your hardware, operating system, or applications will be addressed. 
  • If you did not purchase the extended Protection Plan, it can be purchased within the first year of ownership. 
  • View the status of your AppleCare Agreement or check your Mac's coverage.


  • For any Apple product hardware repair (in or out-of-warranty) you can visit any Apple Store or reach out to the AppleCare Educational Support Group at 1-800-800-2775 (option 3) or online at
  • We recommend you make an appointment online in advance. 
  • Most out-of-warranty repairs can be addressed by Apple, fees may apply and will vary depending on the nature of the repair.​
  • Some Apple retail stores will accept a PO as payment. The Partners HealthCare Limited Term Service account is #751246. Get a work order for the repair from Apple and attach that to a special requisition. The PO will need to be emailed to that retail store. 
  • The Computer Loft in Allston is an Apple Service provider and can also accept a Parters PO


Apple's return policy for Educational customers that all sales are final. Product return is only available on unopened products that are an Apple shipping or order processing error. Learn more about Apple's return policy for Education.