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The REDCap Report (FY20)

REDCap Report FY20

Since REDCap’s first pilot project at Mass General Brigham in 2009, the program has now over 22,000 projects and steadily growing.

Since REDCap’s first pilot project at Partners HealthCare in 2009, the program has now over 22,000 projects and steadily growing.



  • In the first FY2010 of REDCap support
    • 704 new projects created
    • 219 projects moved to production


  • In FY2020
    • 4287 new projects created
    • 1900 projects moved to production


PROD = Production; Active projects collecting data (not in DEV = development).




REDCap is not just for Research, although it is the best fit and highest use case. It can be used for Quality Improvement projects, Operations Support, and any MGB business or research related need.



Distribution of REDCap usage per institution with respect to project type. These normalized percentages show the top contributors to research, operational, quality, and other type of REDCap projects. The top two contributors are MGH and BWH, and the third place is McLean for research projects, and MGB for Quality, Operational, and other type of REDCap projects.




Of those projects using REDCap for human research studies, there are a total of 4234 MGB IRB protocols. Some protocols do require multiple REDCap projects for data collection.



REDCap’s user base is also growing steadily. Total Number of REDCap User Accounts: 30,000+




REDCap End User Support consists of: 1 FTE funded by the Harvard Catalyst | The Harvard Clinical and Translational Science Center.  We did have a secondary REDCap End User Support position funded by MGB, but due to personnel turnover and COVID MGB hiring freeze, we are limited in our support as we continue to see a steady increase in REDCap requests. As REDCap increases in functionality, so does the complexity of the requests we receive. Response times on average are under our standard SLA of 2 business days, but as volume continues to increase, response times have also been increasing.

*1 - New EDCSupport Ticket System implemented

*2 - Jeremy Alphonse joined EDCSupport as the primary support person

*3 - *4 Time-span with additional secondary support person. Open position is currently on hire freeze.


  • FY2010, we averaged 8 new EDC requests per day.
  • FY2013, the average was 22 new EDC requests per day.
  • FY2018, the average was 32 new EDC requests per day.
  • FY2019, the average was 29 new EDC requests per day.
  • FY2020, the average is now 37 new EDC requests per day.
Year Total Number of Requests
2011 5554
2012 6000
2013 5607
2014 5625
2015 6603
2016 7572
2017 8416
2018 8349
2019 7168
2020 10267

New Initiavies



REDCap’s API functionality is being actively used by end-users and it has recorded large amount of activity. In the time span of 1/1/2019 to 9/31/2020, there were 14,494,001 (~14.5 million) API calls done to the REDCap server, with the majority of the calls (~14.2 million) made during 1/1/2020 to 9/31/2020, and 2 million API calls received during 9/2020.


There are a total of 764 users with API access. The majority of them (457) have access to only one API token. Yet, there are 133 users with access to two API tokens, 53 users to three, 29 to 4, 22 to five, and there are biostatistians, and software developers with access to 6 or more API tokens.


During FY20 the COVID and e-Consent initiatives were successfully supported in REDCap. There were a total of 494 COVID projects, and 372 e-Consent projects from 1/1/2020, to 9/31/2020.


The Adverse Events Reporting initiative was supported at MGB thanks to an additional FTE funded by Harvard Catalyst for FY20. Since the Adverse Events Module went live on 10/1/2019, REDCap MGB is now supporting 12 active projects in production, and 5 projects in development stage. Shared to the REDCap Consortium, there are a total of 68 different institutions that have downloaded the Adverse Events Module from Vanderbilt University’s External Module repository and have implemented it at their site.


In addition to REDCap end user support, our team allocates additional effort to work on the following projects throughout the year:

REDCap eConsent and 21CFR Part 11 Validation: Collaborating with the MGB Human Research Quality Improvement (QI) Program, validation documentation was completed and shared for use with FDA regulated clinical trials: 

REDCap eRegulatory Binder: The Electronic Regulatory Binder is a project within REDCap that was also developed in collaboration with the MGB QI Program. The Electronic Regulatory Binder can assist sites with the electronic storage and maintenance of regulatory documents for Partners IRB approved protocols. There are 353 eReg Binder projects in use today. With the increased need to support electronic signatures and processes, we’re planning improvements to the workflow in FY21 Q1.

RPDR EPIC REDCap Data Import: The intent of this initiative is to allow MGB Researchers who have access to RPDR or Epic EHR data to more easily import that data into their REDCap projects.

New for FY20: The EDC Support team  directly reports into Research Information Science & Computing (RISC).


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