August 17, 2023
For the Clinical versions of Zoom, refer to KB0037379
Enterprise Corporate vs. Basic
Basic accounts are automatically assigned to users that perform a self-sign-up through https://partners.zoom.us/signup These accounts do not consume a paid-license and limit video calls to 40 minutes or less.
Enterprise Corporate accounts (Mass General Brigham Enterprise License) are those that have been provisioned/imported by a Zoom administrator (IS and Collaborative Media team for Enterprise licenses) consume a paid license, do not have 40-minute call restrictions and allow for additional customization.
Request Access
Refer to HOWTO: Request Zoom Videoconferencing Account
Downgrade Zoom Access
If you want to downgrade your upgraded Zoom account to a free Basic account, email PCMVideoconferencing@partnershealthcare.onmicrosoft.com requesting the change.
DFCI Employees must contact the DFCI Telecom team.
Accounts created directly from Zoom may have a 40 minute limit. See TRBL: Zoom 40 Minute Limit for details.
Zoom Sign-in Credentials
Zoom uses a unique password separate from the Mass General Brigham password. You can reset the password from https://zoom.us/forgot_password
For more information on Zoom password resets, see Zoom Account Password Reset
FAQs
Zoom Installation
Visit zoom.us/download and click on the Download button for the Zoom Client for Meetings. The Zoom Mobile App can be downloaded and installed on an iPhone/iPad from the Apple App Store or on an Android device from the Google Play Store.
Zoom Outlook Plugin
Visit zoom.us/download and click on the Download button for the Zoom Plugin for Microsoft Outlook. You can find detailed instructions for the Outlook desktop client Zoom plugin here.
For the Outlook Web App (OWA) Zoom add-in you can find detailed instructions here.
Zoom: Have an Assistant Schedule a Meeting
Both you and the assigned scheduler must have licensed Zoom accounts.
The user must first grant scheduling privilege to the scheduler through their settings.
Detailed instructions available here.
Zoom: Alternative Host
Both you and the alternative host must have upgraded Zoom accounts.
Alternative Hosts can host the meeting in your absence (or automatically become co-hosts when you are there). Detailed instructions available here.
Zoom Meeting Attendance Tracking
There was a HIPAA compliance measure added and user name and emails are no longer visible on the reports.
There is a workaround: you'll need to create a Webinar (NOT Meeting) on Zoom, with the 'Registration Required' option enabled. The host will be able to track the participants as they arrive and be able to generate reports after the meeting as well.
You will need to list the other participants as “panelists”, either when setting up the webinar, or after people join, via the Participants button.
Detailed instructions available here.
Zoom Cloud Recording
Cloud recording for Mass General Brigham Zoom accounts have been disabled due to HIPAA security measures.
Local Recording is available. Detailed instructions available here.
Zoom In-Meeting Chat
In-meeting chat for Mass General Brigham Zoom accounts cannot be copied or saved due to HIPAA security measures.
How long does the Enterprise License last?
Until there is a request for the license to be removed or downgraded. In rare instances when our license count is low, we may run a report to determine if a Zoom account has been inactive for 6+ months and may downgrade to a free account to allow licenses to be repurposed
How are MGB users notified that their license expired?
Licenses do not expire, once a license has been assigned, it will remain until a request is made to remove it.
Is there a way to tell if an account has been downgraded to Basic due to license expiration?
Licenses don’t expire, but a user can always log into their Zoom account at www.zoom.us to determine if they have a basic (free) or licensed (paid) account under account overview.
Support
| Help with Zoom Access |
DFCI Employees must contact the DFCI Telecom team. All other employees should contact the Service Desk to open a ticket with the video conferencing team. |
| General Zoom Use (Non-clinical purposes only) |
DFCI Employees must contact the DFCI Telecom team. All other employees should contact the Service Desk to open a ticket with the video conferencing team. |
Note for the Service Desk Team (Internal Use Only)
- For Zoom access-related tickets, use the appropriate cause code: Enterprise Corporate or Clinical
- For non-clinical Zoom issues, such as meetings, use the Enterprise Corporate cause code.