February 1, 2024
Symptoms
User receiving the error message: "Safari cannot open the page because your [iPhone/iPad] is not connected to the internet" when attempting to access a VPN gated resource.
(Such as when attempting to load the OKTA page while authenticating their PARTNERS(OAUTH) email account.)
Causes and Resolutions
User may actually not have network access.
(This can be confirmed by having the user access non-Mass General Brigham sites.)
If the issue affects only Mass General Brigham VPN-gated sites then the issue may be related to the user's VPN configuration.
(This can be confirmed by having the user attempt to login to other VPN gated sites such as myprofile.partners.org)
Verify the Mass General Brigham VPN configurations, following KB0038305
If the issue persists after verifying the VPN configurations, re-enroll the device per KB0039599
Remove old MDM profile restored from backup when getting new phone or restore phone following Remove MDM profile