INFO: Dell Ordering - Purchasing a Computer

This article contains information for authorized department purchasers for ordering Dell computers. Only trained Purchasers can place orders for new computers.

If you would like to become a trained Department Purchaser, login to PeopleSoft to register for the webinar. Search for course number IST051. One-hour webinars are held monthly.

  • Non-Dell computer equipment is purchased in the Ergonomics Online Ordering application.
  • Mass General Brigham central employees should complete the IS Equipment Request Form to obtain equipment for new employees. A Mass General Brigham Central Employee typically works in Digital, Finance or HR.




Check the Status of your Order

Open a ticket with the IS Service Desk and include the purchase order number. Your ticket will be assigned to the Dell Order Support - MGB assignment group.

Quotes for Non-standard Items

If you need to order computer equipment that is not available in the IS Service Hub catalog, please contact Dell sales for a custom quote. 

Note:  Non-standard computer equipment cannot be imaged for use on the network.

Contact Dell Sales:


All Dell orders are experiencing longer than usual delays due to supply chain issues.  Please keep this in mind when placing your orders.


There is a 30-day return policy on any Dell product. It is recommended that returned items to be packed in their original packaging. A re-stocking fee and return shipping fees may apply. 


A re-stocking fee and return shipping fees may apply. 

Warranty Information

All devices have a 3-year warranty from Dell and additional 2 years of support by Information Systems.

Purchase a Dell Computer for Personal Use

The Dell Member Purchase Program allows Mass General Brigham employees, family and friends member-only pricing on personal purchases from Dell. Computers purchased through this program are for personal use only and not intended for use as a business device.

View products and discounted pricing at Please contact Ahnna Keys if you have questions or would like to receive a custom quote at or 800-456-3355 x6183501.


KB0038828 INFO: Who is my Department Purchaser

KB0039068 HOWTO: Ordering Dell Non-standard Equipment

KB0038478 INFO: Payment Information

KB0038239 INFO: Dell Computer Spec Sheets

KB0038682 INFO: Dell Lead Times

KB0038406 INFO: Cancel a Dell Computer Order

KB0038479 INFO: How to Choose a Laptop

KB0038956 HOWTO: Purchase Apple Products

KB0039056 INFO: Register for a Training Class in PeopleSoft

KB0027968 INFO: Ergonomics Online Ordering System

Go to KB0038522 in the IS Service Desk

Related articles