This article does not apply to DFCI.

In order to purchase Apple products with institutional funds, please follow the process outlined on the Research Computing webpage:

https://rc.partners.org/support-training/getting-started/get-hardware#purchase-apple-products

 

VENDORS FOR APPLE PRODUCTS

Users should be purchasing Apple products from our preferred vendors so that equipment run properly on the Mass General Brigham network.  

 

Product

Vendor

iPhones, iPads

CDW

Macs, iPads

Apple Education

 

WORKFLOW FOR APPLE PRODUCTS

This graphic shows the process steps from beginning to end – placing an order to recipient delivery. 

GOOD-TO-KNOW TIPS

Review these reminders to help your order flow smoothly.   

 

Proposals

Step-by-Step Instructions for placing an order:  Purchase Apple Products

 

You must add the asset tagging and setup fee for each Mac or iPad.  If the fee is missing, the order will be delayed or rejected

 

 

 

 

 

 

 

 

PeopleSoft

Attach the proposal to the REQ and include the user name and email address of the final recipient in the comments section.  Failure to include the user name will result in delays or a rejection of your order

How to Open a Requisition in PeopleSoft / eBuy for Apple Products.

When purchasing in bulk, you typically have two options for handling recipient notifications:

  1. Consolidated Notifications: Please put your email address as the purchaser, and you'll receive all notifications. This is the preferred option unless individuals ask to be notified directly. This option consolidates all notifications to you as the purchaser, making it easier to manage if you're handling multiple purchases or recipients.
  2. Individual Emails: Apple will send individual emails to each recipient, which means each recipient will receive separate order notifications.

 

The choice between these options depends on your preferences and the specific circumstances of your purchase. If you need to track each recipient separately or provide personalized information, individual emails might be preferable. On the other hand, if you prefer simplicity and efficiency in managing notifications, receiving all notifications in one place might be more convenient.

Shipping from Apple

All Macs, iPads, and iPhone ship from Apple to Apple's Configuration Center first

  • Standard items ship 3-5 days after the PO is received
  • Custom configurations will take up to 5 weeks longer

Items will ship from Apple's Configuration Center to you about 5-7 days after arrival at Apple Configuration Center

Note: Apple Education will not ship to home addresses

 

Delivery to Site

Orders at main hospital locations ship to the mailroom before they are sent to the final recipient. 

 

Mailroom Contacts:

BWH Mailroom contacts:

Jean Thelusma: jthelusma2@bics.bwh.harvard.edu

Michael Strong mstrong@mgb.org

Jason Diaz: jdiaz28@bwh.harvard.edu

 

MGH Mailroom:

James Burns (Jim)

Janette Au is his customer service Rep.

 

MGB Mailroom:

Greg Imbriano- Mail room supervisor

 

McLean Mailroom:

Matt Macdonald  mmacdonald11@mgb.org

 

Check Order Status

If you have not received your order of standard (i.e. non customized) catalog items after 2 weeks or if you have not received your order of customized items after 6 weeks:

 

  1. You may open a request/inquiry with the Service Desk or 857-282-Help (4357).  Have the request placed in the "Apple Ordering – MGB" queue

  2. Include all relevant information including:
    • Apple Quote or Proposal Number
    • MGB Purchase Order Number
    • Date the REQ was submitted to PeopleSoft
    • User Name specified on the PO
    • Delivery Address as specified on the PO order

 

Cancel an Order

You can cancel an order if the following applies:

  • PO has not been generated by Supply Chain and Dispatched to Apple
  • Apple has not shipped your order to the Apple Configuration Center
  • You have not already received the order

Open a ticket with Supply Chain Operations Support or 617-226-2142

 

Note: Custom configured items can not be returned. In addition, orders that have been opened, regardless of whether they have been used can not be returned

 

 

 

Go to KB0038956 in the IS Service Desk

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