March 19, 2024
This article does not apply to DFCI.
In order to purchase Apple products with institutional funds, please follow the process outlined on the Research Computing webpage:
https://rc.partners.org/support-training/getting-started/get-hardware#purchase-apple-products
VENDORS FOR APPLE PRODUCTS
Users should be purchasing Apple products from our preferred vendors so that equipment run properly on the Mass General Brigham network.
Product |
Vendor |
iPhones, iPads |
|
Macs, iPads |
Apple Education |
WORKFLOW FOR APPLE PRODUCTS
This graphic shows the process steps from beginning to end – placing an order to recipient delivery.
GOOD-TO-KNOW TIPS
Review these reminders to help your order flow smoothly.
Proposals |
Step-by-Step Instructions for placing an order: Purchase Apple Products
You must add the asset tagging and setup fee for each Mac or iPad. If the fee is missing, the order will be delayed or rejected
|
PeopleSoft |
Attach the proposal to the REQ and include the user name and email address of the final recipient in the comments section. Failure to include the user name will result in delays or a rejection of your order How to Open a Requisition in PeopleSoft / eBuy for Apple Products. When purchasing in bulk, you typically have two options for handling recipient notifications:
The choice between these options depends on your preferences and the specific circumstances of your purchase. If you need to track each recipient separately or provide personalized information, individual emails might be preferable. On the other hand, if you prefer simplicity and efficiency in managing notifications, receiving all notifications in one place might be more convenient. |
Shipping from Apple |
All Macs, iPads, and iPhone ship from Apple to Apple's Configuration Center first
Items will ship from Apple's Configuration Center to you about 5-7 days after arrival at Apple Configuration Center Note: Apple Education will not ship to home addresses
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Delivery to Site |
Orders at main hospital locations ship to the mailroom before they are sent to the final recipient.
Mailroom Contacts: BWH Mailroom contacts: Jean Thelusma: jthelusma2@bics.bwh.harvard.edu Michael Strong mstrong@mgb.org Jason Diaz: jdiaz28@bwh.harvard.edu
MGH Mailroom: James Burns (Jim) Janette Au is his customer service Rep.
MGB Mailroom: Greg Imbriano- Mail room supervisor
McLean Mailroom: Matt Macdonald mmacdonald11@mgb.org
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Check Order Status |
If you have not received your order of standard (i.e. non customized) catalog items after 2 weeks or if you have not received your order of customized items after 6 weeks:
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Cancel an Order |
You can cancel an order if the following applies:
Open a ticket with Supply Chain Operations Support or 617-226-2142
Note: Custom configured items can not be returned. In addition, orders that have been opened, regardless of whether they have been used can not be returned
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