Haiku, Canto, or Rover Error: "No Environments Configured"

Use this guide if you are unable to log into Haiku, Canto, or Rover on a mobile device due to a "No Environments Configured" message. This indicates the PRD config isn't installed and the app doesn't know what "environment" (Epic server) to connect to.

Resolve the issue by installing the PRD configuration.

iOS Instructions: Install PRD

The PRD Configuration comes prepackaged with the iOS version of the app available via the App Catalog.

1. Uninstall the Haiku/Canto/Rover app | HT207618
2. Reboot the device | HT201559
3. Reinstall the Haiku/Canto/Rover app from the MGB App Catalog. | KB0040755

[Alternative] iOS Installation Steps

1. Open Safari
2. Go to https://haiku.partners.org/setup
   
   
   • Make sure you enter: https://
3. Tap on the appropriate button: Haiku>>, Canto>> or Rover>>
4. The indicated app should launch automatically and present you with a License Agreement.
5. Accept the License Agreement.

Android Instructions: Install PRD

1. Confirm that the version of Haiku/Canto/Rover you're using has the 'work-badge' (a little briefcase symbol on the app logo).
   
   
   • If the work-badge icon is not appearing on the application, then perform the following steps:
     
     
     1. Uninstall Haiku/Canto/Rover
     2. Reboot your device
     3. Redownload Haiku from the App Catalog within the Ivanti Go app.
2. Open the Tunnel app:
   
   
   • Make sure that the VPN Tunnel is active/enabled.
   • If the Tunnel won't enable, or generates an error, see VPN/Connectivity Issues.
3. Proceed to install the PRD configuration with the following steps:
   
   
   1. Open the work-badged (little briefcase symbol) version of Chrome.
   2. Go to https://haiku.partners.org/setup
      
      
      • Make sure you enter: https://
   3. Tap on the appropriate button: Haiku>>, Canto>> or Rover>>
   4. The indicated app should launch automatically and present you with a License Agreement.
   5. Accept the License Agreement.