In an effort to increase email security, Mass General Brigham is disabling basic authentication to access work email. Basic authentication allows you to log in to your email with only a username and password. It leaves you open to cyberattacks and does not meet Mass General Brigham’s security standards. Disabling basic authentication blocks you from connecting or accessing your work email on specific legacy mobile devices, smartphones and computers that use the protocol.
Modern authentication (i.e., two-factor authentication or Secure Log In) is the new, secure standard for logging into work email.
If you have been identified as someone who connects or accesses MGB email with basic authentication, please see the instructions below that match your device type.
To increase email security, we are disabling basic authentication and requiring two-factor authentication to access email on November 17th.
To avoid any interruption to your email access, follow the instructions below.
All mobile devices must be enrolled in MobileIron to access email. Learn more.
|iPhone or iPad||Mail app||Update iOS. If you cannot update your device to iOS 12 or higher, you will no longer have access to your email in the Mail app.|
|iPhone or iPad||Outlook|
Use the enterprise Gmail app (via MobileIron)
Laptops and desktops
|Windows (MGB standard computers)||Outlook||
No action required.
|Windows (non-standard computers)||Outlook|
Note: Information Security does not provide support for third-party mail applications that do not appear in this list.
If you do not update your device, you still have the option to access your MGB email from Outlook on the Web, https://outlook.office.com.
For questions or assistance, please contact the IS Service Desk. Thank you in advance for your continuing support of our Information Security & Privacy Program.