INFO: New, Secure Standards for Email Security, Modern Authentication

In an effort to increase email security, Mass General Brigham is disabling basic authentication to access work email. Basic authentication allows you to log in to your email with only a username and password. It leaves you open to cyberattacks and does not meet Mass General Brigham’s security standards. Disabling basic authentication blocks you from connecting or accessing your work email on specific legacy mobile devices, smartphones and computers that use the protocol.

Modern authentication (i.e., two-factor authentication or Secure Log In) is the new, secure standard for logging into work email. 

If you have been identified as someone who connects or accesses MGB email with basic authentication, please see the instructions below that match your device type. 

To increase email security, we are disabling basic authentication and requiring two-factor authentication to access email on November 17th.

To avoid any interruption to your email access, follow the instructions below.

Mobile Devices
All mobile devices must be enrolled in MobileIron to access email. Learn more.

Device  Email App Instructions
 iPhone or iPad Mail app Update iOS. If you cannot update your device to iOS 12 or higher, you will no longer have access to your email in the Mail app.
 iPhone or iPad Outlook
  1. Update iOS. If you cannot update your device to iOS 12 or higher, you will no longer have access to your email in Outlook.
  2. Update to the latest version of Outlook. 
Android  Gmail

Use the enterprise Gmail app (via MobileIron)

Android  Outlook 

Update to the latest version of Outlook.

 

Laptops and desktops

Device  Email App Instructions
Mac Mail app
  1. Update MacOS. If you cannot update your device to macOS 10.14 or higher, you will no longer have access your email in the Mail app.
  2. Check your Mail app configuration.
Mac  Outlook
  1. Update MacOS. If you cannot update your device to macOS 10.13 or higher, you will no longer have access your email in Outlook.
  2. Update to the latest version of Office.
Windows (MGB standard computers) Outlook

No action required.

Windows (non-standard computers) Outlook

Update to the latest version of Office.  

Note: Information Security does not provide support for third-party mail applications that do not appear in this list.

If you do not update your device, you still have the option to access your MGB email from Outlook on the Web, https://outlook.office.com.

For questions or assistance, please contact the IS Service Desk. Thank you in advance for your continuing support of our Information Security & Privacy Program.