HOWTO: Report Spam / Phishing Email, Phone Call or Text

PURPOSE

Report any spam or phishing email that is still getting through to your mailbox with the Report Phishing button or by forwarding as an attachment to the No Spam mailbox.

WHAT IS SPAM?

Spam is unsolicited, unwanted commercial email usually sent to a large number of addresses. It is important that when you receive spam, you do not open it and report it immediately.

WHAT IS PHISHING?

A phishing email tries to trick you into giving up sensitive information or performing an action, like clicking a link or opening an attachment. These emails can infect your computer and network with malware and may result in identity theft.

WHY SHOULD I REPORT SPAM/PHISHING?

Partners Information Systems uses technology that filters out and quarantines common spam email senders on our network before they can reach your inbox. Reporting spam and phishing attempts adds the address to the list of blocked senders on our network, preventing other users from receiving similar emails. If a message manages to get through the tool, it is important to report it to improve the spam-detection capabilities of our email system.

HOW DO I REPORT SPAM OR PHISHING EMAIL?

Whenever you receive an email you think is spam or a phishing attempt, you should report it to Partners Information Security.

  • Do not open or reply to suspicious messages
  • Report the email using the Report Phishing button; the message will automatically be deleted
  • If you do not use the Report Phishing button, please delete the message after forwarding as attachment to nospam@partners.org

WINDOWS

Report Phishing button (Recommended method if available)

  1. Select the message in your inbox
  2. On the Outlook toolbar, click the Report Phishing button
     
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  3. A confirmation window displays
  4. Click OK
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Alternate Methods (Use when Phishing Button is not available)

Outlook 2013 & 2016:

  1. Select the message in your inbox
  2. On the Outlook ribbon, in the Respond group, click More, and then select Forward as Attachment
  3. Address the message to nospam@partners.org, and use "Spam" for the subject
  4. Click Send

Outlook Web App (OWA):

  1. Open a new message
  2. Drag the email you would like to report into the body of the new message
  3. Address the message to nospam@partners.org, and use "Spam" for the subject
  4. Click Send

Outlook 365:

  1. Highlight the message in your Inbox by clicking on the message 1 time
  2. On the Home tab, in the Respond section, select More
  3. Click Forward as Attachment
  4. A new message will appear on your screen with the attachment included
  5. Click Send

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MAC OS X

Report Phishing button (Recommended method if available)

The Report Phishing button is available for download from the Self Service application on Macintosh computers enrolled in PEAS.

Once you install the Report Phishing application on your Mac, an icon is automatically loaded into your dock.

  1. Select the message in your inbox
  2. On the dock, click the Report Phishing button
  3. A confirmation window displays
  4. Click OK

Alternate Methods (Use when Phishing Button is not available)

Mac Mail:

  1. Highlight the message in the Messaging Pane; do not open the message
  2. From the menu Message select Forward as Attachment
  3. Address the message to nospam@partners.org
  4. Click Send

 Outlook 2011 for Mac:

  1. Select the Message to want to report
  2. Under the Message menu, select Forward Special then As Attachment
  3. Then enter the email nospam@partners.org and click Send

Outlook 2016 for Mac:

  1. Select the Message to want to report
  2. Select Attachment
  3. Enter the email nospam@partners.org 
  4. Click Send

FREQUENTLY ASKED QUESTIONS

What happens after I report an email?

Once an email is reported, it is moved to your Deleted Items folder. The email goes to our Security Monitoring Team for investigation. If the email is a part of our phishing awareness program, you receive instant feedback thanking you for using the Report Phishing button. If the email is malicious, you may be contacted for additional information. Quick reporting helps us prevent a widespread infection.

What if I don't see the Report Phishing button in Outlook?

1.       Check to see if the button has been disabled. TRBL: Report Phishing Button is Missing from Outlook 2016

2.       If it is not there, re-install the button using these instructions: HOWTO: Install the Report Phishing Icon


Phone Call, Text or Social Media Phishing

Did you know email isn’t the only place where phishing takes place? Criminals can phish for information via phone, text message (SMS/MMS), and social media.

What should you do if you think you’ve received a phishing call or text?

If you are suspicious or don’t know a caller or number, ask the caller for their name and a callback number. Then hang up and call the IS Service Desk to report.


 

Escalation

If escalation is necessary, contact the Service Desk to have a ticket escalated to the information security - phs group for email or social media phishing or the cc telecom - phs group for phone call or text (SMS/MMS) phishing.