Additional Remote Work Resources

Please first review the Remote Work Toolkit available in KB0037067 or on The Pulse.

Topic Overview Resources
Secure Login / Okta Secure Login, provided by Okta, allows you to verify your identity when connecting to network resources remotely. 

HOWTO: Resetting a Forgotten or Expired Partners Password

HOWTO: Phone Number Registration

HOWTO: Secure Log In using Okta Verify

MobileIron MobileIron is mobile device management software that enables your mobile devices (cell phones, tablets) to turn on encryption, add email and access Partners applications. 

HOWTO: Enroll into MobileIron for Android

HOWTO: Enroll into MobileIron for iOS

Workspace & Other Applications Partners Workspace, available at, allows access to most commonly used applications remotely, such as Epic, Peoplesoft, and Outlook Web Access.

HOWTO: Remote Access to Mass General Brigham Network Applications

HOWTO: Access Workspace on Windows Computer

HOWTO: Install the Citrix Workspace App on Macintosh

Mapping Network Drives When connected to VPN, you need to map your network drives to access your H drive and shared network drives (SFAs). 

HOWTO: Map Network Drives in Windows 10

HOWTO: Map a Network Drive in Windows 7

HOWTO: Map a Network Drive on MacOS

Jabber Jabber is a computer based phone solution that allows you to take phone calls from your computer using a headset or your computer's mic and speakers. 

HOWTO: Request Access to Jabber

INFO: Jabber Documentation

HOWTO: Install Jabber on an iPhone

HOWTO: Install Jabber on Android 

Go to KB0037101 in the IS Service Desk